Mattress Souq Reviews
(Rated by 12 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
10
%OFFGREAT OFFER
Overall Rating
4.7
Base on 12 Reviews
Ratings by Feature
Ratings by Feature
- Customer Service4.4
- Return Policy4.5
- Price & Quality4.3
- Shipping & Delivery4.4
- Good Value4.5
Recent Customer Reviews (12)
Luiza Masaev
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Richard Miller
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Jürgen Weiß
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Peggy Rumble
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Dick Berman
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Felix Sommer
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Juliane Jung
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Martin Hall
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Matthias Wagner
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Fleur Robitaille
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Mattress Souq Pros & Cons
Pros
1
Best Brands: Offers mattresses from world-leading brands such as Spring Air, Springwall, and Silentnight, as well as their own specially designed range.
2
Affordable Options: Provides affordable mattresses with a focus on quality and comfort.
3
Warranty Coverage: Covers most items with a limited manufacturer’s warranty, requiring details of the invoice number for claims.
4
Personalized Choices: Allows customers to filter mattresses by specifications, price, and more to find the perfect match.
5
Delivery Services: Offers free delivery within UAE city limits, with extra charges for certain regions. Normal delivery period is 3 working days, but may vary depending on the item and region.
6
Maintenance Tips: Recommends rotating the mattress every two weeks for the first three months and then monthly thereafter. Vacuuming is the best way to keep the mattress clean.
7
Sleep Benefits: Provides detailed descriptions to help choose the right mattress, emphasizing the importance of a good mattress for sleep quality.
8
Latex Mattress Benefits: Offers latex mattresses that provide firm body support, significantly helping with pain control and reduction.
9
Online Shopping Benefits: Highlights the advantages of buying a mattress online, including convenience and the ability to read detailed descriptions to make informed choices.
10
Customization Options: Offers bespoke mattresses tailored to specific needs, ensuring a perfect fit for any bed frame or unique sleeping space.
11
World-Class Manufacturing: Uses the world's best technologies to create top-class products.
12
Safe & Secure Payments: Provides secure payment options for customers.
13
Extensive Collection: Features a wide range of mattresses from world-leading brands, including Spring Air, Springwall, and Silentnight.
14
Free Delivery: Offers free delivery within UAE city limits, with extra charges for certain regions.
CONS
1
No Trial Period for Custom Mattresses: Custom mattresses are not eligible for trial periods, making them a final sale.
2
No Returns or Exchanges: Custom mattresses are not returnable or exchangeable.
3
Customer Service Issues: Some customers have reported rude customer service and difficulties with returns.
4
Limited Warranty Information: While most items are covered by a limited manufacturer’s warranty, detailed information and claims processes can be complex.
Mattress Souq Features and Benefits
Features
Best Brands
Offers mattresses from world-leading brands such as Spring Air, Springwall, and Silentnight, as well as their own specially designed range.
Affordable Options
Provides affordable mattresses with a focus on quality and comfort.
Warranty Coverage
Covers most items with a limited manufacturer’s warranty, requiring details of the invoice number for claims.
Personalized Choices
Allows customers to filter mattresses by specifications, price, and more to find the perfect match.
Delivery Services
Offers free delivery within UAE city limits, with extra charges for certain regions. Normal delivery period is 3 working days, but may vary depending on the item and region.
Maintenance Tips
Recommends rotating the mattress every two weeks for the first three months and then monthly thereafter. Vacuuming is the best way to keep the mattress clean.
Sleep Benefits
Provides detailed descriptions to help choose the right mattress, emphasizing the importance of a good mattress for sleep quality.
Latex Mattress Benefits
Offers latex mattresses that provide firm body support, significantly helping with pain control and reduction.
Online Shopping Benefits
Highlights the advantages of buying a mattress online, including convenience and the ability to read detailed descriptions to make informed choices.
Customization Options
Offers bespoke mattresses tailored to specific needs, ensuring a perfect fit for any bed frame or unique sleeping space.
World-Class Manufacturing
Uses the world's best technologies to create top-class products.
Safe & Secure Payments
Provides secure payment options for customers.
Extensive Collection
Features a wide range of mattresses from world-leading brands, including Spring Air, Springwall, and Silentnight.
Free Delivery
Offers free delivery within UAE city limits, with extra charges for certain regions.
Budget-Friendly Prices
Top-quality mattresses at budget-friendly prices.
30-Day Return Policy
Provides a 30-day return policy.